Frequently Asked Questions
Who Are We? π
Wondering who's behind slobuy.com.au? We're your go-to destination for high-quality products, all conveniently available in one place. Our mission is to ensure everyone can access safe, reliable, and innovative products at prices that bring a smile to your face! π
Shipping and Delivery Times π
Curious about shipping and delivery? We've got you covered! We ship straight from multiple warehouses as soon as your order is processed. While we strive for speedy delivery, during peak times, there may be a slight delay. Don't worry; we'll keep you informed every step of the way. Delivery times across Australia typically range from 2 to 10 business days.
How Can I Track My Package? π¦
Once your package is on its way, we'll provide you with a tracking number via email. Simply use this number on the shipping company's website (e.g.Β Australia Post) to keep an eye on your delivery's progress.
What to Do If My Product Arrives Damaged? π οΈ
Oh no! If your merchandise arrives damaged, snap a picture and let us know right away. We'll swing into action and replace the damaged goods within 48 hours of receiving your order.
Can I Return My Product? π
Absolutely! We offer a hassle-free 7-day return policy. Just reach out to us to initiate the return process. Once your item is back in our warehouse, your refund will be automatically processed.